Online returns / complaints form

Submit a complaint, return or feedback quickly and easily

Complaints and Returns Management

Our company maintains an active, customer-oriented complaints and returns management. We view every complaint as an opportunity to improve our products and processes. We thoroughly investigate the causes and strive to offer you the best possible solution.

Online Return / Complaint Form

A smooth and efficient complaint process is very important to us. With our online form, we offer you a quick and easy way to submit your request. Please fill out the form completely so we can ensure your inquiry is processed promptly.

Customer details

Customer Number *Contact PersonPhone Number (+/00 49 123456)E-Mail *Address for different recipient of goods

Order Details

Please enter your customer number first. Order and delivery note validation is customer-specific.

Order number (e.g. AB-XXXXXXXX) *

Alternatively, you can enter the delivery note number (LS-...) instead of the order number.

Delivery Note Number (LS)Position in order confirmation *

Complaint / Return information

Item number (Celsa) *Item number (customer)Your complaint numberFault Description *Complained Quantity *

Desired Action

Replacement
Refund
Note / Information
Complaint with return of goods?Scrapping authorization?

In some cases we may need to ask you to return the product. If you would like us to dispose of the product for you after inspection, please select 'Scrapping authorization'.

Images / Attachments

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Allowed: JPG, PNG, GIF, WebP, PDF (max. 10 MB per file)

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Returns process



CELSA Messgeräte GmbH
Retouren
Rheinfeldstraße 69
D 67354 Römerberg

After receipt of the goods, you will receive a confirmation of receipt. All returns are then subjected to a technical inspection. Should there be any queries, we will contact you immediately.

Thank you for your trust in us. We will do everything in our power to process your request to your complete satisfaction.