Service

Returns & complaints

Something wrong? Register your return or complaint online – we check the cause and get back to you promptly with a solution.

Please note: returns are only accepted if registered in advance. Please complete the form first.

Returns / complaints form

Please fill in all fields so we can process your request straight away.

Customer details
Order Details

Order number (AB-…) or delivery note number (LS-…) – at least one is required. Verification is customer-specific.

Complaint / Return information
Action *
Images (optional, max. 10 MB each)